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Step away from a job (break/pause)

Take a personal break or pause the whole job mid-work, then resume when you are ready to continue.

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Before you start

  • You must be on the On Site Working screen (the job must be In Progress). Breaks and pauses are only available while actively working a job.
  • There are two distinct actions — understand which one you need before proceeding:
    • Take a break — your personal break. Only your technician status changes to On Break. Teammates assigned to the same job continue working unaffected.
    • Pause for everyone — a shared pause. The job status moves to On Hold for every technician on the assignment. Use this for unforeseen stops like waiting for a part or a customer delay.

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Steps

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Take a personal break

  1. On the working screen, tap the Break tool in the tools row (the icon shows a pause symbol; the label reads Break or Pause depending on your workspace configuration).
  2. The Step away from job sheet slides up showing two options.
  3. Tap Take a break (or your workspace’s configured break label).
  4. The sheet closes and the app opens the On Break screen. A timer shows how many minutes you have been on break.
  5. When you are ready to return to work, tap the End break button (or your workspace’s configured label).
  6. The app records the break end and returns you to the working screen. Your technician status goes back to Working.

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Pause the job for everyone

  1. On the working screen, tap the Break tool to open the Step away from job sheet.
  2. Tap Pause for everyone. A confirmation dialog appears: Pause for everyone? — This pauses the job for every technician assigned to it.
  3. Tap Pause for everyone to confirm (or Cancel to go back).
  4. The app posts the pause to the server and opens the Paused screen. The job status changes to On Hold. All other technicians on the job also see the paused state.
  5. A timer shows how many minutes the job has been paused. If the pause was triggered by another technician, the screen shows Paused remotely instead of a timer.
  6. When work can resume, tap RESUME JOB. The job status returns to In Progress for everyone on the assignment.

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Result / verify

After taking a break: The On Break screen shows the ON BREAK badge and a running break timer. Time entries record a Break segment automatically. After pausing for everyone: The Paused screen shows the PAUSED badge. All technicians on the job see the pause. The job status in the portal updates to On Hold.

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Troubleshooting

Take a break is greyed out or hidden: Your workspace may have breaks disabled or restricted to after job end. The reason is shown under the option (for example, Available after job ends). Contact your admin to adjust break rules in Settings → Shifts. Resume job returns an error: Another technician may have already resumed the job. The app adopts the server state automatically — if the error persists, pull to refresh on the job list screen. Pause for everyone confirmation appeared but no action happened: The request may have failed due to a network issue. Check your connectivity and try again.