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Grant location and motion permissions

Servinix Go needs location and motion permissions to track trips in the background and calculate mileage automatically. Grant them during first-time onboarding or manually from device Settings.

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Before you start

The permissions screen appears automatically after the Welcome screen during first launch. If you skipped or denied permissions earlier, follow the manual steps below to open device Settings. Have your phone unlocked and ready.

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Why each permission is required

Tap the info button (ⓘ) on any row to read the in-app rationale. Key reasons:
  • Location — Always — trips continue when the screen is off; always-on GPS keeps telematics accurate.
  • Precise location — approximate location is not sufficient for trip detection.
  • Motion & Fitness / Physical activity — detects driving versus stationary so trips are classified correctly.
  • Notifications — delivers dispatch alerts in the background; Android 13+ also requires this for the GPS foreground service.
  • Unrestricted battery use (Android) — prevents battery saving from pausing background GPS.

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Steps — iOS

  1. On the permissions screen, tap Allow on Location while using the app → tap Allow While Using App.
  2. Tap Allow on Location — Always → choose Change to Always Allow.
  3. Tap Allow on Precise location (full GPS) → confirm Precise Location is on, then tap Allow.
  4. Tap Allow on Motion & Fitness → tap OK.
  5. Tap Allow on Notifications → tap Allow.
  6. Tap Allow All at the bottom, or tap Continue once all rows show as granted.

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Steps — Android

  1. On the permissions screen, tap Allow on Precise location (foreground) → choose Precise → Allow only while using the app.
  2. Tap Allow on Physical activity (Android 10+) → tap Allow.
  3. Tap Allow on Notifications (Android 13+) → tap Allow.
  4. Tap Allow on Location — Allow all the time → choose Allow all the time with Precise location enabled.
  5. Tap Allow on Unrestricted battery use → tap Allow → choose Unrestricted for Servinix Go.
  6. Tap Allow All at the bottom, or tap Continue once all rows show as granted.

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Result / verify

All rows on the permissions screen show a filled toggle. The Continue button becomes active. After tapping it, the Day Preview screen loads and GPS trip tracking starts.

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Troubleshooting

A row stays pending after tapping Allow. Tap Open system settings and enable the permission manually:
  • iOS: Settings → Privacy & Security → Location Services → Servinix Go → Always + Precise Location on.
  • Android: Settings → Apps → Servinix Go → Permissions → Location (All the time).
Battery optimization prompt did not appear (Android). Go to Settings → Apps → Servinix Go → Battery → Unrestricted.