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GPS Tracking overview

The Servinix GPS Tracking module gives service businesses a real-time view of every vehicle in their fleet — where each vehicle is right now, how it has been driven, and whether any hardware issues need attention. This article explains what the module covers, which hardware powers it, and how data flows from the vehicle to your portal.

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What the module covers

GPS Tracking is organized into several areas:
  • Device Setup — ordering a DataLogger device, receiving and inspecting the shipment, installing the device in a light-, medium-, or heavy-duty vehicle, and verifying that data is flowing.
  • Live Tracking — a real-time map at Live (and the Live v2 variant) showing vehicle and technician locations as they move.
  • Fleet Intelligence — the Fleet dashboard, which surfaces driver behavior scores, geofence zones, usage monitoring, real-time alerts, diagnostics, incidents, and fleet KPI analytics in one place.
  • Reports — GPS-specific reports including Mileage, Trips, Packet History, Speeding Violations, and Alert Management.
  • Alerts — eleven alert types (speeding, geofence, seat belt, and more) surfaced through the unified Alert Management report and the Fleet Real-Time Alerts feed.
  • Maintenance & RMA — requesting a device return, shipping it back using a Danlaw-provided label, and tracking the refurbishment process.
  • Settings — managing fleet resources, vehicles, trailers, and device pairings from the Resources page.
  • Troubleshooting — diagnosing common issues such as a device not reporting, LEDs going dark after install, or a vehicle showing the wrong location.

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Hardware and data flow

The physical device is a Danlaw DataLogger, an OBD plug-in unit that connects to the diagnostic port of your vehicle. Light-duty vehicles (Class 1–3, model year 1996 and later) use the standard 16-pin OBDII port. Medium- and heavy-duty vehicles (Class 4–8) may also use a 6-pin or 9-pin port with the appropriate cable. When a customer enrolls in the Servinix Telematics Program, Servinix sends an order to the BitBrew Fulfillment API, and Danlaw packs and ships the device. Once the DataLogger is plugged in and powered, it begins transmitting telematics data. That data travels through the BitBrew platform, which processes it and forwards it to the Servinix Platform — where it becomes the live positions, trip records, safety events, and diagnostics you see in the portal.

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How the device, portal, and mobile app work together

The DataLogger handles data collection silently in the background. You do not need to interact with it after installation; it powers on with the vehicle ignition and powers off when the vehicle is shut down (LEDs extinguishing after a period is normal behavior). In the portal, the Live page shows vehicle and technician positions on a map in real time. The Fleet dashboard (Fleet Intelligence) aggregates that raw data into actionable metrics: an average safety score across your drivers, active geofence zones, fleet utilization percentages, active alert counts, and open diagnostic issues. The Servinix Go mobile app plays a supporting role. Field technicians carry the app throughout their workday, and its native trip-tracking module records driving trips in the background using device GPS. Those trips contribute to the same fleet intelligence picture that managers see on the Fleet dashboard.

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Where to go next

If your fleet is already set up and data is flowing, the best starting points are View the live fleet map for real-time locations and Fleet Intelligence dashboard for the full analytics view. If you need to add GPS Tracking to your account or get devices into the field, start with Order your DataLogger device. For questions about specific alert types, see GPS alerts overview. GPS Tracking data also feeds directly into the FSM Dispatch view, where dispatchers can see technician locations alongside job assignments. The Cosmos Assistant sidebar (present on every portal page) can answer natural-language questions about your fleet and vehicle locations without leaving your current screen.