Submit a bug report
If you encounter a crash or unexpected behavior in the Servinix Go mobile app, you can generate a log bundle and share it directly with the support team. The log bundle is a password-protected zip file of the app’s diagnostic logs, which helps support reproduce and diagnose the issue.Before you start
- You need the Servinix Go mobile app installed on your iOS or Android device.
- The issue you are reporting should have occurred recently — logs are written to rotating hourly files and older events may no longer be present.
- You will need a way to share the file (email app, messaging app, or any share target on your device).
Steps
- Open the Servinix Go app and tap the Me tab (bottom navigation).
- Scroll down to the App Info section.
- Tap Send Bug Report.
- The button label changes to Preparing Bug Report… while the app assembles the log zip. This may take a few seconds.
- When the system share sheet appears, choose how you want to send the file — for example, tap your email app.
- The share sheet pre-fills a subject line and message body that includes your email address and role. Add a description of the issue in the body before sending.
- Send the report to support@servinix.com (placeholder — confirm address).
Result
The support team receives your log bundle as an attachment. Quote the ticket number from the acknowledgment email in any follow-up.Troubleshooting
The button is grayed out or nothing happens. The app may still be preparing a previous log bundle. Wait a few seconds and try again. If the button stays disabled, force-quit the app and reopen it. The share sheet shows no apps. At least one app capable of handling a.zip file attachment (such as your email app) must be installed and signed in on the device. Install an email app if none is available.
I do not see the App Info section.
Scroll further down on the Me tab — App Info appears below the Notifications and Preferences cards.