How to contact Servinix support
This article describes the available channels for reaching Servinix support and when to use each one.Channels
Cosmos Assistant (in-portal)
The Cosmos Assistant panel is available on every portal page. Click the diamond icon (◆) in the left navigation to open it. Cosmos can answer questions about jobs, schedule, fleet, estimates, and workspace settings in natural language. Use Cosmos for quick operational questions — “How many jobs are in progress?”, “Show unread messages”, or “Show all settings”. For account issues, billing disputes, or bugs, use email or the support form instead.- A description of the problem
- The steps you took before the issue occurred
- Your account name or tenant ID
- Screenshots if relevant
Submit a support form
A support request form is available at support.servinix.com (placeholder — confirm URL). Use the form to:- Report a billing dispute
- Request a subscription change
- Submit questions that require account verification
Send a bug report from the mobile app
If you are experiencing a crash or unexpected behavior in the Servinix Go mobile app, use the built-in Send Bug Report button in the Me tab to attach app logs automatically. See Submit a bug report for step-by-step instructions.Choosing the right channel
| Situation | Channel |
|---|---|
| Quick question about a job, estimate, or setting | Cosmos Assistant |
| Account issue, access problem, or billing question | Email or support form |
| Bug or crash in the mobile app | Send Bug Report (Me tab) |
| Hardware issue with a DataLogger device | Email — include device serial number |