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Receive and inspect your device shipment

Step 2 of 6 — Receive and inspect your shipment When your DataLogger package arrives from Danlaw, inspect the contents immediately to confirm everything is correct and undamaged before you proceed to installation.

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Before you start

  • Have your order confirmation on hand so you can verify the quantity and cable types against what was shipped.
  • Inspect the outer packaging before opening. Note any visible damage for your records.

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Steps

  1. Open the outer shipping box. Remove all contents and lay them out.
  2. Verify the DataLogger device(s) are present — one device per vehicle ordered.
  3. Check for cables matching the vehicle classes you specified:
    • Light-duty orders (Class 1–3): no additional cable; the device plugs directly into the OBDII port.
    • Medium-duty or heavy-duty orders (Class 4–6 or 7–8): a 6-pin or 9-pin cable should be included for each applicable vehicle.
  4. Confirm the cable connector type matches your vehicle’s port. Heavy-duty cables ship as either 6-pin, 9-pin Type 1 (black connector), or 9-pin Type 2 (green connector).
  5. Check for any installation labels or documentation included in the box.
  6. Inspect each device and cable for physical damage: cracked housing, bent pins, or damaged connectors.
  7. Count the devices. Confirm the count matches your order.

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Result / verify

All devices and cables are present, undamaged, and match the quantity and types specified in your order. You are ready to proceed to installation.

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Troubleshooting

  • Missing items or wrong cable type: Contact Servinix support immediately. Do not proceed with installation using an incorrect cable.
  • Visible shipping damage to device or cable: Photograph the damage and the outer packaging, then contact Servinix support to initiate a replacement. Do not install a physically damaged device.
  • Device count does not match order: Contact your Servinix account representative to resolve the discrepancy before installing any devices.
  • Need to return a device: See Ship back your device for the RMA return process. Danlaw will send a prepaid shipment label once an RMA is initiated.