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Deactivate a user

Deactivating a user prevents them from signing in to Servinix without deleting their job history, time entries, or any records tied to their account. Use this when a team member leaves or no longer needs access.

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Before you start

  • You need Admin access.
  • Deactivation is reversible — you can reactivate a user from the same page.
  • Completed jobs, invoices, and time entries belonging to a deactivated user are preserved.

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Steps

  1. Go to Settings in the left navigation and select User.
  2. Find the user you want to deactivate using the Search by Name or Email… field or scroll through the list.
  3. Confirm the user’s current STATUS is Active.
  4. Click the action button in the ACTIONS column for that user’s row.
  5. Select the deactivate or disable option from the actions menu.
  6. Confirm the action when prompted.

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Result / verify

The user’s STATUS column changes to Inactive in the user table. The user can no longer sign in to the Servinix portal or the Servinix Go mobile app. Their historical records remain accessible to Admins.

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Reactivate a user

To restore access, return to Settings → User, find the inactive user, and select the reactivate option from the ACTIONS column. Their status returns to Active and they can sign in again using their existing credentials (they may need to reset their password if it has expired).

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Troubleshooting

Cannot find the user in the list — Use the Filter by type dropdown to make sure you are not filtering out the user type. The user may already be inactive — inactive users still appear in the list. Deactivate option not visible — Confirm you have Admin access. If you are viewing your own account row, you cannot deactivate yourself.