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View the AI CSR dashboard

The AI CSR dashboard is your operations hub for Maya. It shows real-time call volume, outcome metrics, action items that need your attention, and a log of every recent call.

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Before you start

You need an active AI CSR subscription and at least one call handled by Maya to see meaningful data. Any team member with access to the AI CSR module can view the dashboard.

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Steps

  1. In the left navigation, click AI CSR. The dashboard opens at /receptionist.
  2. At the top of the page, confirm Maya’s status badge. When active, it reads Maya is on — Handling calls 24/7 for [your business].
  3. Review the four summary metrics across the top of the dashboard:
    • Answered — total calls Maya picked up in the selected period.
    • Booked — calls that resulted in a confirmed service booking.
    • Transferred — calls Maya handed off to a live team member.
    • Quality — Maya’s average call quality score out of 5 for the period.
  4. Use the period selector — Today, Week, or Month — to switch the timeframe for all four metrics.
  5. Check the Action Required section. It surfaces two queues:
    • Maya Asks — callers asked something Maya couldn’t answer. Click Review gaps to open the Maya Asks queue.
    • Low-scoring calls — calls Maya rated ≤2★ this week. Click Open review bucket to open the Call Review page.
  6. Scroll down to the Recent Calls list. Each row shows time, caller name and number, outcome (Booked, Transferred, Message, or Dropped), quality score, and call duration. Click See all to open the full call log.
  7. Below the call list, the Quality Trend chart shows Maya’s average quality score by day for the current week. Use it to spot dips that might need attention.

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Result / verify

The dashboard refreshes automatically. If Maya is actively handling calls, the Answered count will increment and new rows will appear at the top of the Recent Calls list throughout the day. A green status badge and non-zero Answered count confirm Maya is live.