> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# RMA processing timeline

> What happens after Danlaw receives a returned device — refurbishment, flashing, and inventory steps — and how long each stage takes.

# RMA processing timeline

This article explains what Danlaw does with your returned DataLogger after it arrives at their facility, how long each processing stage takes, and when to expect an account credit or replacement device.

## Before you start

* You should have already shipped the device using your prepaid Danlaw return label. See [Ship back your DataLogger](/gps-tracking/maintenance-and-rma/ship-back-your-device) if you have not done so.
* Processing begins only after Danlaw physically receives and scans the shipment. Tracking the package to its destination is the best indicator that processing has started.

## Processing stages

Once Danlaw receives your returned shipment, it moves through three distinct RMA service stages:

### Stage 1 — RMA returns processing (1–2 business days)

Danlaw logs the inbound shipment and processes the returned device back into their system. The device is checked in against the original RMA order, and the return is acknowledged to Servinix via the BitBrew Fulfillment API. You will see a status update in your Servinix account once this step is complete.

### Stage 2 — RMA refurbishment (1–2 business days)

Danlaw performs cosmetic refurbishment: cleaning the device exterior and replacing device labels as needed. Physical damage is assessed at this stage. Devices that are beyond repair are retired from inventory rather than refurbished.

### Stage 3 — Flashing (1 business day)

Before a device returns to inventory, Danlaw wipes all user data from the device and reflashes the firmware and configurations to factory state. This ensures the device is clean and ready for the next customer without carrying any prior account data or settings.

## Total timeline

| Stage                     | Description                                     | Typical duration                |
| ------------------------- | ----------------------------------------------- | ------------------------------- |
| Shipment transit          | Device in transit to Danlaw                     | Depends on carrier and location |
| RMA returns processing    | Device checked in, logged, and matched to order | 1–2 business days               |
| RMA refurbishment         | Cosmetic refurbishment, label replacement       | 1–2 business days               |
| Flashing                  | User data wiped, firmware and configs reflashed | 1 business day                  |
| **Total (after receipt)** |                                                 | **3–5 business days**           |

## Result / verify

When all three stages are complete, Danlaw updates the transaction record in the BitBrew Fulfillment API. Servinix reflects the closed RMA in your account. If your return was for a warranty replacement, your new device shipment will be initiated at this point.

## Troubleshooting

* **No status update after 5 business days:** Confirm the package was delivered using your carrier tracking number, then contact Servinix support with the tracking number and your RMA reference. Support can query the BitBrew Fulfillment API to locate the order in Danlaw's system.
* **Device deemed beyond repair:** Servinix support will contact you with next steps, which may include a replacement device or account adjustment.

## Related

* [Request an RMA / device return](/gps-tracking/maintenance-and-rma/request-an-rma-return)
* [Ship back your DataLogger](/gps-tracking/maintenance-and-rma/ship-back-your-device)
* [View fleet diagnostics and incidents](/gps-tracking/gps-settings/fleet-diagnostics)
* [Order your DataLogger device](/gps-tracking/device-setup/order-your-datalogger-device)