> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Request an RMA / device return

> Initiate a return for a faulty or unwanted Servinix DataLogger device from the portal, including reason codes, RMA number, and shipping label generation.

# Request an RMA / device return

Use this procedure to initiate a return merchandise authorization (RMA) for a DataLogger device that is faulty, damaged, or no longer needed. Once you submit the request, Servinix routes it to the Danlaw fulfillment system, which generates and sends you a prepaid shipment label.

## Before you start

* You must have an Admin or Fleet Manager role in Servinix to submit a return request.
* Locate the device serial number or asset ID from **Fleet > Resources** before starting.
* Have the reason for return ready (defective, wrong device, end of service, etc.).

## Steps

1. Sign in to the Servinix portal and go to **Fleet > Resources**.
2. Find the device you want to return. Use the **Search VIN** field or scroll the asset list to locate it.
3. Open the device detail view by selecting the asset row.
4. Select **Request Return** (or contact Servinix support if this action is not visible for your account tier).
5. Choose the return reason from the dropdown and add any notes describing the fault or situation.
6. Submit the request. Servinix sends the RMA order to the BitBrew Fulfillment API, which forwards it to Danlaw for processing.
7. Watch your email — Danlaw will send a prepaid shipment label to the email address on file for your account, typically within 1–2 business days.

## Result / verify

You will receive a confirmation email from Servinix acknowledging the RMA request. A second email from Danlaw will contain the prepaid return shipment label. If you do not receive the label within 2 business days, contact Servinix support with your RMA reference number.

## Troubleshooting

* **No "Request Return" button visible:** Your role may not include return permissions. Ask your account admin to submit the request or to grant you the required permission.
* **Wrong email for the label:** The label is sent to the account owner's email. Contact support to redirect it before shipping.
* **Device already uninstalled:** You can still submit the return from the Resources list even if the device shows as offline or unobserved.

## Related

* [Ship back your DataLogger](/gps-tracking/maintenance-and-rma/ship-back-your-device)
* [RMA processing timeline](/gps-tracking/maintenance-and-rma/rma-processing-timeline)
* [Device not reporting data](/gps-tracking/gps-troubleshooting/device-not-reporting)
* [Order your DataLogger device](/gps-tracking/device-setup/order-your-datalogger-device)