> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Receive and inspect your device shipment

> What's in the box when your Servinix DataLogger arrives—device, cables, and documentation—and how to confirm the order matches your fleet's vehicles.

# Receive and inspect your device shipment

**Step 2 of 6 — Receive and inspect your shipment**

When your DataLogger package arrives from Danlaw, inspect the contents immediately to confirm everything is correct and undamaged before you proceed to installation.

## Before you start

* Have your order confirmation on hand so you can verify the quantity and cable types against what was shipped.
* Inspect the outer packaging before opening. Note any visible damage for your records.

## Steps

1. Open the outer shipping box. Remove all contents and lay them out.
2. Verify the **DataLogger device(s)** are present — one device per vehicle ordered.
3. Check for **cables** matching the vehicle classes you specified:
   * Light-duty orders (Class 1–3): no additional cable; the device plugs directly into the OBDII port.
   * Medium-duty or heavy-duty orders (Class 4–6 or 7–8): a 6-pin or 9-pin cable should be included for each applicable vehicle.
4. Confirm the cable connector type matches your vehicle's port. Heavy-duty cables ship as either 6-pin, 9-pin Type 1 (black connector), or 9-pin Type 2 (green connector).
5. Check for any **installation labels or documentation** included in the box.
6. Inspect each device and cable for physical damage: cracked housing, bent pins, or damaged connectors.
7. Count the devices. Confirm the count matches your order.

## Result / verify

All devices and cables are present, undamaged, and match the quantity and types specified in your order. You are ready to proceed to installation.

## Troubleshooting

* **Missing items or wrong cable type:** Contact Servinix support immediately. Do not proceed with installation using an incorrect cable.
* **Visible shipping damage to device or cable:** Photograph the damage and the outer packaging, then contact Servinix support to initiate a replacement. Do not install a physically damaged device.
* **Device count does not match order:** Contact your Servinix account representative to resolve the discrepancy before installing any devices.
* **Need to return a device:** See [Ship back your device](/gps-tracking/maintenance-and-rma/ship-back-your-device) for the RMA return process. Danlaw will send a prepaid shipment label once an RMA is initiated.

## Related

* [Order your DataLogger device](/gps-tracking/device-setup/order-your-datalogger-device) — Step 1 of 6
* [Install DataLogger on a light-duty vehicle](/gps-tracking/device-setup/install-datalogger-light-duty-vehicle) — Step 3 of 6
* [Install DataLogger on a medium-duty vehicle](/gps-tracking/device-setup/install-datalogger-medium-duty-vehicle) — Step 4 of 6
* [Ship back your device](/gps-tracking/maintenance-and-rma/ship-back-your-device)