> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Signing in to Servinix

> Log in to the Servinix portal and Servinix Go mobile app, including how to handle MFA prompts, password resets, and multi-tenant account selection.

# Signing in to Servinix

Sign in to the Servinix web portal and the Servinix Go mobile app using your email address and password. This article walks through both sign-in flows.

## Before you start

* You need an email address and password set up by your account admin. If you do not have credentials, ask your administrator or see [Invite a team member](/account-billing/users-and-roles/invite-a-team-member).
* To sign in to the web portal, open a browser and go to `web.servinix.com`.
* To sign in to the mobile app, install Servinix Go first — see [Download the Servinix app](/get-started/welcome-to-servinix/download-the-servinix-app).

## Sign in to the web portal

1. Go to `web.servinix.com` in your browser.
2. Enter your **email address** and press **Continue**.
3. Enter your **password** and press **Log In**.
4. If your account is linked to more than one organization, a **Select Account** prompt appears. Tap the account name you want to work in.

After a successful login, you land on the Live fleet map.

## Sign in to the Servinix Go mobile app

1. Open the **Servinix Go** app on your phone.
2. Enter your **Email** in the email field.
3. Enter your **Password** in the password field. Tap the eye icon to show or hide what you are typing.
4. Tap **Log In**.
5. If you are linked to more than one organization, a **Select Account** sheet appears from the bottom of the screen. Tap the account name to continue.

After login, the app runs a short onboarding flow (location and notification permissions, then a preview of today's schedule) before landing on the main tabs.

## Result / verify

* **Portal:** You see the Servinix navigation sidebar with Live, Inbox, Fleet, and other sections.
* **Mobile app:** You see the main tabs — Schedule, Jobs, and Me — at the bottom of the screen.

## Troubleshooting

* **Wrong password:** Tap **Forgot Password?** on the login screen to receive a reset email.
* **Login failed on mobile:** Check that your email is entered exactly as your admin set it up (no extra spaces). Make sure you have a network connection.
* **"Select Account" shows unexpected accounts:** Contact your admin — your user profile may be linked to more than one tenant.
* **Cannot sign in at all:** See [Can't sign in](/account-billing/account-troubleshooting/cant-sign-in) for a full troubleshooting guide.

## Related

* [Download the Servinix app](/get-started/welcome-to-servinix/download-the-servinix-app)
* [Reset your password](/account-billing/account-and-profile/reset-your-password)
* [Can't sign in](/account-billing/account-troubleshooting/cant-sign-in)
* [Invite a team member](/account-billing/users-and-roles/invite-a-team-member)