> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Collect payment with Tap to Pay

> Use Tap to Pay on a Servinix mobile device to collect a card payment on-site at job close without extra hardware, so technicians can close out invoices.

# Collect payment with Tap to Pay

Use the Servinix mobile app to accept a contactless card payment on site. Tap to Pay uses your phone's NFC reader as the terminal — no separate card reader hardware required.

## Before you start

* Tap to Pay is available in the **Servinix Go** mobile app only. It is not available in the portal.
* Stripe must be connected to your account and onboarding must be complete. Go to **Settings** → **Payments** in the portal to finish onboarding if needed.
* NFC must be enabled on your device. On most phones this is on by default.
* The customer's invoice must have an outstanding balance.

## Steps

1. Open the **Servinix Go** app on your phone.
2. Navigate to the invoice for the job. You can find it under the **Invoices** section or from the job detail screen.
3. From the invoice review screen, tap **Continue to payment**.
4. On the payment screen, tap **Tap to pay**.
5. The **Tap to pay** screen appears, showing the invoice amount and an NFC icon with the instruction: *Hold card near the device to charge.*
6. Ask the customer to tap, insert, or hold their contactless card or device near the back of your phone.
7. The screen shows **Processing…** while the payment is being authorized.
8. When the screen shows **Payment approved**, tap **Done**.

## Result / verify

After tapping Done, you return to the invoice. The invoice status updates to reflect the payment received. Confirm the balance has been cleared before leaving the job site.

## Troubleshooting

* **NFC icon does not appear** — check that NFC is enabled in your phone's settings and that Stripe onboarding is complete.
* **Card tap is not detected** — ask the customer to hold the card flat against the back of the phone, near the center. Remove any phone case if the tap is consistently not detected.
* **Payment declined** — ask the customer to try a different card or use an alternative payment method such as a payment link.

## Related

* [View and manage invoices](/field-service-management/quotes-and-invoicing/view-and-manage-invoices)
* [Send a payment link](/field-service-management/quotes-and-invoicing/send-a-payment-link)
* [Record a cash or check payment](/field-service-management/quotes-and-invoicing/record-a-cash-or-check-payment)
* [Connect and configure Stripe payments](/account-billing/subscription-and-billing/configure-stripe-payments)