> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send a payment link

> Create and send a Stripe payment link in Servinix for an invoice or outstanding balance so customers can pay by card without calling the office.

# Send a payment link

Generate and send a Stripe-powered payment link so a customer can pay an invoice online by card, without needing to be on site.

## Before you start

* Stripe must be connected to your account. Go to **Settings** → **Payments** and complete the onboarding flow if you have not done so already.
* The invoice must exist and have an outstanding balance.

## Steps

1. Go to **Payments** in the left navigation.
2. Open the invoice you want to collect payment for.
3. Select **Send payment link** from the invoice detail.
4. Choose how to deliver the link:
   * **SMS** — sends a text message to the customer's phone number on file.
   * **Email** — sends an email to the customer's email address on file.
   * Both channels can be selected at once.
5. Review the recipient details. Override the address or phone number if you need to send to a different contact.
6. Optionally add a short message to accompany the link.
7. Confirm and send.

The customer receives a message with a secure link to a Stripe-hosted payment page. They can pay using a credit or debit card.

## Result / verify

After the customer pays, the invoice status updates to **Paid** and the payment appears in the **Paid this month** total on the Invoices page. You may need to refresh the page to see the updated status.

## Troubleshooting

* **Send payment link option is not available** — confirm Stripe is connected under **Settings** → **Payments**. If onboarding is incomplete, the payment features are locked.
* **Customer did not receive the link** — verify the phone number and email address on the customer record are correct. Resend the link after correcting any errors.

## Related

* [View and manage invoices](/field-service-management/quotes-and-invoicing/view-and-manage-invoices)
* [Record a cash or check payment](/field-service-management/quotes-and-invoicing/record-a-cash-or-check-payment)
* [Collect payment with Tap to Pay](/field-service-management/quotes-and-invoicing/tap-to-pay)
* [Connect and configure Stripe payments](/account-billing/subscription-and-billing/configure-stripe-payments)