> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure pricing tiers

> Set up tiered pricing in Servinix that auto-populates estimate line items based on customer segment or service type so quoting stays fast and consistent.

# Configure pricing tiers

Pricing tiers let you offer multiple price points for the same service — for example, Good, Better, and Best options — so customers can choose the tier that fits their budget. Each tier is configured on an individual pricebook item.

## Before you start

* Admin access is required.
* The pricebook item must already exist. Create it first in **Pricebook** if needed.
* Access tier settings from **Pricebook** → **Configure** tab.

## Add tiers to a pricebook item

1. Go to **Pricebook** in the left navigation.
2. Select the **Configure** tab.
3. Open the item you want to configure with tiers.
4. Enable the bundle/tiered pricing option for the item.
5. Add each tier:
   * **Type** — a label for the tier (for example, "Good", "Better", or "Best").
   * **Name** (optional) — a more descriptive name displayed to the customer.
   * **Description** (optional) — a brief explanation of what the tier includes.
   * **Price** — the selling price for this tier.
   * **Tax %** — the tax rate applied to this tier.
   * **Recommended** — mark one tier as recommended; it appears with a highlighted badge in the estimate builder and on the customer view.
6. Add as many tiers as needed.
7. Save the item.

## How tiers appear on estimates

When a technician or dispatcher adds a bundle item to an estimate, they choose a tier from the option picker. The chosen tier's name, description, and price populate the line item. On an accepted estimate, only the quantity and tier selection can be changed — not the item or price.

## Result / verify

Open the item in the pricebook and confirm the **Options** section lists all tiers with the correct prices and tax rates. Create a test estimate and add the bundled item to confirm the tier picker appears.

## Troubleshooting

* **Tier picker does not appear** — check that the item has tiers saved and that the item status is **Active**.
* **Recommended badge not showing** — only one tier can be marked as recommended. Confirm the flag is set on exactly one tier.

## Related

* [Manage the pricebook](/field-service-management/quotes-and-invoicing/manage-the-pricebook)
* [Create an estimate](/field-service-management/quotes-and-invoicing/create-an-estimate)
* [Estimate pipeline overview](/field-service-management/quotes-and-invoicing/estimate-pipeline-overview)
* [Connect and configure Stripe payments](/account-billing/subscription-and-billing/configure-stripe-payments)