> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Capture customer signature

> Collect a customer's on-screen signature at Servinix job close from the mobile app and attach it to the work order and final invoice as proof of service.

# Capture customer signature

Collect the customer's on-screen signature to confirm work completion before closing the job.

## Before you start

* All job tasks must be marked complete and **Finish work** tapped. This brings up the Wrapping Up screen where the signature prompt appears.
* Hand the device to the customer to draw their signature, or collect it yourself and ask the customer to confirm verbally.

## Steps

1. After tapping **Finish work** on the working screen, the app opens the **Wrapping Up** screen.

2. If a signature has not yet been captured, tap **Capture signature →** on the Wrapping Up screen.

3. The **Customer signature** overlay opens. It shows the text **Sign in the box below to confirm work completion** and a clear signature pad.

4. Ask the customer to draw their signature in the pad using their finger.

5. When the customer finishes signing, the signature is captured and a preview appears above the pad.

6. Tap **Save signature** to confirm and close the overlay. The Wrapping Up screen now shows a checkmark next to **Signature captured**.

7. To clear the signature and start over, tap **Clear pad** before saving.

8. After saving the signature, proceed with sending a payment link or recording payment to close the job.

## Result / verify

On the Wrapping Up screen, the signature line shows **Signature captured** with a green checkmark. The signature is saved against the job record.

## Troubleshooting

**Signature pad is not responding to touch:** Make sure the customer is drawing directly on the pad area. Tapping outside the bordered area has no effect.

**Capture signature prompt is missing:** The prompt only appears on the Wrapping Up screen after **Finish work** has been tapped. If you are still on the working screen, complete all tasks first.

## Related

* [Complete job tasks](/field-service-management/jobs-and-work-orders/complete-job-tasks)
* [Job lifecycle](/field-service-management/jobs-and-work-orders/job-lifecycle)
* [Send a payment link](/field-service-management/quotes-and-invoicing/send-a-payment-link)
* [Record a cash or check payment](/field-service-management/quotes-and-invoicing/record-a-cash-or-check-payment)