> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Job not appearing in schedule

> Steps to take when a scheduled job doesn't show up in the technician's Schedule tab on the Servinix Go app, including assignment, date, and sync checks.

# Job not appearing in schedule

A technician opens the Schedule tab in the Servinix Go app and cannot see a job they expect to be there.

## Why this happens

* The job was assigned to a different technician in the portal.
* The job's scheduled date does not match the day the technician is viewing.
* The mobile app has not yet synced after the job was added or reassigned.
* The job was created but left in an unassigned state and was never dispatched to this technician.

## Try this first

1. In the Servinix Go app, pull down on the Schedule tab to force a refresh. Wait for the loading indicator to clear, then check the selected date again.
2. Tap the date on the week strip that matches when the job is scheduled. The strip shows today in the centre — make sure you are viewing the correct day and not one day off.
3. In the portal, open the job and check the **Assigned To** field. If the job is assigned to someone else, reassign it to the correct technician.
4. Check the **Scheduled Date** and **Scheduled Time** on the job record. If the date is wrong, update it so it falls on the expected day.
5. If the job shows as unassigned, use the Dispatch view or the Jobs list to assign it to the technician.

## If that didn't work

* If the app shows a "Schedule unavailable" error instead of a list, the app may not be able to reach the server. Check mobile data or Wi-Fi, then retry. See `offline-sync-stuck` if the sync indicator is stuck.
* If the job is correctly assigned and dated in the portal but still does not appear after a refresh, have the technician sign out and sign back in to force a full session reload.
* Contact Servinix support with the job ID, the technician's name, and the expected schedule date.

## Related

* view-your-daily-schedule
* reassign-a-job
* offline-sync-stuck