> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Inbox settings

> Configure the Servinix omnichannel Inbox from Settings → Inbox, including Channels, Triage Rules, Templates, and Auto-Responder configuration sections.

# Configure Inbox settings

Configure the omnichannel inbox from Settings → Inbox to control how messages arrive, how conversations are routed, and how your team responds consistently.

## Before you start

* You must have an Admin role.
* Go to **Settings → Inbox**.

> **Note:** As of the last portal capture (2026-05-22), all four sections on this page — **Channels**, **Triage Rules**, **Templates**, and **Auto-Responder** — are marked **Coming soon**. No configuration forms are active yet. The sections below describe the expected behavior of each area when released.

## Sections overview

### Channels

Connect and manage messaging channels — SMS, email, webchat, Facebook Messenger, and more. Once available, you will be able to add new channels and view the connection status of each.

Active integrations (Email, Facebook Messenger) are managed from **Settings → Integrations**. See [Configure integrations](/field-service-management/fsm-settings/configure-integrations) for current steps.

### Triage Rules

Set up routing rules to automatically classify and assign incoming conversations to the right team or user based on keywords, channel, or customer attributes.

### Templates

Create and manage response templates for quick, consistent replies across channels. Templates reduce reply time and ensure message consistency.

### Auto-Responder

Configure automatic first-response messages and define business hours per channel so customers receive an immediate acknowledgment outside of working hours.

## Result / verify

When these sections become active:

* Channels appear in the Inbox with their connected status.
* Incoming conversations are automatically routed according to the triage rules you set.
* Agents can insert templates while replying in the Inbox.
* Customers receive auto-responses during off-hours.

## Related

* [Inbox overview](/field-service-management/communications/inbox-overview)
* [Manage conversations in the Inbox](/field-service-management/communications/manage-conversations-in-inbox)
* [Configure integrations](/field-service-management/fsm-settings/configure-integrations)
* [Configure phone numbers](/field-service-management/fsm-settings/configure-phone-numbers)