> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Submit a bug report

> Generate and share an app log bundle from the Servinix Go mobile app's Me tab so the support team can quickly diagnose issues you're reporting.

# Submit a bug report

If you encounter a crash or unexpected behavior in the Servinix Go mobile app, you can generate a log bundle and share it directly with the support team. The log bundle is a password-protected zip file of the app's diagnostic logs, which helps support reproduce and diagnose the issue.

## Before you start

* You need the Servinix Go mobile app installed on your iOS or Android device.
* The issue you are reporting should have occurred recently — logs are written to rotating hourly files and older events may no longer be present.
* You will need a way to share the file (email app, messaging app, or any share target on your device).

## Steps

1. Open the Servinix Go app and tap the **Me** tab (bottom navigation).
2. Scroll down to the **App Info** section.
3. Tap **Send Bug Report**.
   * The button label changes to **Preparing Bug Report...** while the app assembles the log zip. This may take a few seconds.
4. When the system share sheet appears, choose how you want to send the file — for example, tap your email app.
   * The share sheet pre-fills a subject line and message body that includes your email address and role. Add a description of the issue in the body before sending.
5. Send the report to **[support@servinix.com](mailto:support@servinix.com)** *(placeholder — confirm address)*.

## Result

The support team receives your log bundle as an attachment. Quote the ticket number from the acknowledgment email in any follow-up.

## Troubleshooting

**The button is grayed out or nothing happens.**
The app may still be preparing a previous log bundle. Wait a few seconds and try again. If the button stays disabled, force-quit the app and reopen it.

**The share sheet shows no apps.**
At least one app capable of handling a `.zip` file attachment (such as your email app) must be installed and signed in on the device. Install an email app if none is available.

**I do not see the App Info section.**
Scroll further down on the Me tab — App Info appears below the Notifications and Preferences cards.

## Related

* [How to contact Servinix support](/contact-support/contacting-servinix-support/how-to-contact-support)
* [Tech mobile app overview](/field-service-management/tech-mobile-app/tech-mobile-app-overview)
* [Offline sync stuck or not completing](/field-service-management/fsm-troubleshooting/offline-sync-stuck)