> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to contact Servinix support

> The available channels for reaching Servinix support—in-portal chat, email, and phone—and when to use each one for the fastest resolution.

# How to contact Servinix support

This article describes the available channels for reaching Servinix support and when to use each one.

## Channels

### Cosmos Assistant (in-portal)

The Cosmos Assistant panel is available on every portal page. Click the diamond icon (◆) in the left navigation to open it. Cosmos can answer questions about jobs, schedule, fleet, estimates, and workspace settings in natural language.

Use Cosmos for quick operational questions — "How many jobs are in progress?", "Show unread messages", or "Show all settings". For account issues, billing disputes, or bugs, use email or the support form instead.

### Email

Send an email to **[support@servinix.com](mailto:support@servinix.com)** *(placeholder — confirm address)* for non-urgent issues. Include:

* A description of the problem
* The steps you took before the issue occurred
* Your account name or tenant ID
* Screenshots if relevant

You will receive an acknowledgment with a ticket number. See [Support hours](/contact-support/support-hours-and-escalation/support-hours) for expected response times.

### Submit a support form

A support request form is available at **support.servinix.com** *(placeholder — confirm URL)*. Use the form to:

* Report a billing dispute
* Request a subscription change
* Submit questions that require account verification

### Send a bug report from the mobile app

If you are experiencing a crash or unexpected behavior in the Servinix Go mobile app, use the built-in **Send Bug Report** button in the Me tab to attach app logs automatically. See [Submit a bug report](/contact-support/contacting-servinix-support/submit-a-bug-report) for step-by-step instructions.

## Choosing the right channel

| Situation                                          | Channel                              |
| -------------------------------------------------- | ------------------------------------ |
| Quick question about a job, estimate, or setting   | Cosmos Assistant                     |
| Account issue, access problem, or billing question | Email or support form                |
| Bug or crash in the mobile app                     | Send Bug Report (Me tab)             |
| Hardware issue with a DataLogger device            | Email — include device serial number |

## Related

* [Submit a bug report](/contact-support/contacting-servinix-support/submit-a-bug-report)
* [Support hours](/contact-support/support-hours-and-escalation/support-hours)
* [Can't sign in](/account-billing/account-troubleshooting/cant-sign-in)