> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# View the AI CSR dashboard

> How to read the AI CSR operations hub — answered/booked/transferred/quality metrics, the action-required queue, and recent call log.

# View the AI CSR dashboard

The AI CSR dashboard is your operations hub for Maya. It shows real-time call volume, outcome metrics, action items that need your attention, and a log of every recent call.

## Before you start

You need an active AI CSR subscription and at least one call handled by Maya to see meaningful data. Any team member with access to the AI CSR module can view the dashboard.

## Steps

1. In the left navigation, click **AI CSR**. The dashboard opens at `/receptionist`.
2. At the top of the page, confirm Maya's status badge. When active, it reads **Maya is on — Handling calls 24/7 for \[your business]**.
3. Review the four summary metrics across the top of the dashboard:
   * **Answered** — total calls Maya picked up in the selected period.
   * **Booked** — calls that resulted in a confirmed service booking.
   * **Transferred** — calls Maya handed off to a live team member.
   * **Quality** — Maya's average call quality score out of 5 for the period.
4. Use the period selector — **Today**, **Week**, or **Month** — to switch the timeframe for all four metrics.
5. Check the **Action Required** section. It surfaces two queues:
   * **Maya Asks** — callers asked something Maya couldn't answer. Click **Review gaps** to open the Maya Asks queue.
   * Low-scoring calls — calls Maya rated ≤2★ this week. Click **Open review bucket** to open the Call Review page.
6. Scroll down to the **Recent Calls** list. Each row shows time, caller name and number, outcome (Booked, Transferred, Message, or Dropped), quality score, and call duration. Click **See all** to open the full call log.
7. Below the call list, the **Quality Trend** chart shows Maya's average quality score by day for the current week. Use it to spot dips that might need attention.

## Result / verify

The dashboard refreshes automatically. If Maya is actively handling calls, the Answered count will increment and new rows will appear at the top of the Recent Calls list throughout the day. A green status badge and non-zero Answered count confirm Maya is live.

## Related

* [Review Maya Asks](/ai-assistant/using-the-assistant/review-maya-asks)
* [Review call quality](/ai-assistant/using-the-assistant/review-call-quality)
* [Pause or turn off the AI CSR](/ai-assistant/using-the-assistant/pause-or-turn-off-ai-csr)