> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Review Maya Asks

> Handle the Maya Asks queue at /receptionist/asks where Maya couldn't answer a caller, including Listen 30s, Add as FAQ, Not relevant, and filter actions.

# Review Maya Asks

Maya Asks is the queue of caller questions Maya couldn't answer because no matching FAQ exists. Reviewing it regularly and converting questions to FAQs is the fastest way to improve Maya's accuracy over time.

## Before you start

You need the AI CSR module enabled. Items appear in Maya Asks only after callers have asked questions outside Maya's current knowledge base. The queue is visible to any team member with AI CSR access.

## Steps

1. In the left navigation, click **AI CSR** to open the dashboard.
2. In the **Action Required** section, click **Review gaps** next to the Maya Asks count. Alternatively, navigate directly to `/receptionist/asks`.
3. The page opens to the **Maya Asks** queue. At the top you'll see three filters:
   * **All** — every unanswered question from any time period.
   * **Asked ≥3 times** — questions multiple callers have asked, making them high-priority FAQ candidates.
   * **This week** — questions asked in the current week only.
     Select the filter that suits your workflow. **Asked ≥3 times** is a good starting point because those questions are most likely to recur.
4. Each item in the queue shows the question, how many callers asked it, and when it was last asked.
5. For each question, decide what to do:
   * Click **Listen 30s** to play a 30-second clip from the source call and hear the question in context before deciding.
   * Click **Add as FAQ** if Maya should learn to answer this question. The FAQ editor opens pre-filled with the question — write the answer and save it.
   * Click **Not relevant** if the question is a one-off or outside your service scope. This removes it from the queue without adding a FAQ.
   * Click **See source call** to open the full call detail for more context.
6. Work through the queue until all items are either converted to FAQs or dismissed as not relevant.

## Result / verify

After you click **Add as FAQ** and save the answer, the question moves out of the Maya Asks queue and into the active FAQ list at `/receptionist/settings/faq`. Maya will reference the new FAQ on the next call where a caller asks a matching question.

## Related

* [View the AI CSR dashboard](/ai-assistant/using-the-assistant/view-ai-csr-dashboard)
* [Configure FAQs for the AI CSR](/ai-assistant/setup/configure-faq-for-ai-csr)
* [Review call quality](/ai-assistant/using-the-assistant/review-call-quality)