> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Make a test call

> Use the Test call feature in Servinix to hear Maya in action and validate your greeting, voice, and FAQ setup before going live with real customers.

# Make a test call

Before Maya starts taking real customer calls, place a test call to confirm she sounds right, uses the correct greeting, and handles your most common scenarios. This is Step 5 of 5 in AI CSR onboarding and the last checkpoint before going live.

**Portal verification gap:** The `/receptionist/test-call` sub-route was not captured during the portal crawl. The steps below are based on the onboarding checklist label ("Test call — hear Maya before you go live") and the "Test call" button visible on the main AI CSR hub. If the test call flow involves a dedicated page or dialog not described here, update this article after a direct capture.

## Before you start

* Complete Steps 1–4 of AI CSR onboarding (business basics, voice, FAQs, and transfer rules).
* Have a phone available to receive the test call on your configured business number.
* Know the greeting text and at least one FAQ answer you want to verify.

## Steps

1. Go to **AI CSR** in the left sidebar to open the operations hub at `/receptionist`.
2. Click **Test call** in the top-right area of the hub (next to the **Settings** button).
3. Follow the on-screen prompts. The portal initiates a call to your configured business number.
4. Answer the call on your phone. Maya greets you using your configured greeting (for example: "Hi, this is Maya at \[your business name]. How can I help you today?").
5. Test the following scenarios during the call:
   * Ask a question covered by one of your active FAQs — Maya should answer from the FAQ.
   * Say "I'd like to speak to a person" — Maya should transfer the call to your default transfer destination.
   * Ask about availability to book a job — Maya should walk through the booking flow.
6. After the call ends, return to the AI CSR hub and check the **Recent Calls** log to confirm the test call appears with an outcome and quality score.

## Result / verify

The test call appears in the **Recent Calls** log on the operations hub with a timestamp, outcome (Booked, Transferred, or Message), and quality score. If you are satisfied with how Maya performed, onboarding is complete — the checklist shows **5 of 5 done** and the status bar reads **Maya is on**.

## Troubleshooting

**No call arrives** — Confirm the phone number attached to your AI CSR account is correctly configured and receiving calls. Check **Settings → Phone Numbers** (`/settings/phone-numbers`) to verify the number is active.

**Maya uses the wrong greeting** — Update the greeting text in **AI CSR → Settings** under the **Greeting** section. Changes save on blur; click **Preview** on the settings page to hear the updated version before placing another test call.

**Maya can't answer a question you asked** — The question was not in the active FAQ list. Add it at `/receptionist/settings/faq` and run the test call again.

## Related

* [AI CSR onboarding](/ai-assistant/setup/ai-csr-onboarding)
* [Configure Maya settings](/ai-assistant/setup/configure-maya-settings)
* [Configure FAQs for the AI CSR](/ai-assistant/setup/configure-faq-for-ai-csr)
* [Set transfer rules for Maya](/ai-assistant/setup/set-transfer-rules)