> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hire Maya — pick an AI receptionist voice

> Complete the voice-selection step of AI CSR onboarding at /receptionist/setup/voice, choosing from six Maya voice personas with distinct accents.

# Hire Maya — pick an AI receptionist voice

This article covers Step 2 of 5 in AI CSR onboarding: choosing the AI voice that will answer calls for your business. The page is at `/receptionist/setup/voice` and is titled **Meet your team**.

Switching voices later does not reset your FAQs, transfer rules, or call scoring history — only the name and audio change.

## Before you start

* Complete Step 1 of AI CSR onboarding (confirm your business basics) first.
* Use a desktop browser — the page displays "Open on desktop to hire your receptionist" if accessed on mobile.
* Have audio available so you can preview each voice.

## The six voices

| Voice      | Accent                  | Persona                                                                                                    |
| ---------- | ----------------------- | ---------------------------------------------------------------------------------------------------------- |
| **Maya**   | American — Warm Midwest | Warm, confident. Asks clarifying questions before booking. Recommended for plumbing, HVAC, and electrical. |
| **Jordan** | American                | Direct, no-nonsense. Books fast.                                                                           |
| **Eli**    | American                | Calm, reassuring. Strong empathy for distressed callers.                                                   |
| **Sage**   | Irish                   | Patient and reassuring. Customer-trust forward.                                                            |
| **Casey**  | British                 | Polished, professional. Best with commercial clients.                                                      |
| **Avery**  | American                | Energetic and approachable. Great for general home services.                                               |

The page labels one voice as **RECOMMENDED FOR PLUMBING** (Maya) based on your business type detected during account setup.

## Steps

1. Go to **AI CSR** in the left sidebar, then click **Review** next to **Hire Maya — pick your AI receptionist** in the onboarding checklist. The voice selection page opens.
2. For each voice you want to preview, click **Listen**. A sample greeting plays: for example, Maya's sample is "Hi, this is Maya at ACME Plumber. How can I help you today?"
3. If a voice is already selected and playing, use **Listen again** to replay it.
4. When you have found the voice you want, click **Hire Maya**.
5. A confirmation dialog appears. Click **Hire Maya** again to confirm, or **Cancel** to go back and preview others.

## Result / verify

After confirming, Step 2 is marked complete in the onboarding checklist. The voice you selected appears as the active voice on the **Maya — Settings** page under the **Voice** section.

## Troubleshooting

**No audio on preview** — Check that your browser has permission to play audio and that your system volume is on.

**The page is blank or won't load** — Open Servinix on a desktop browser. The voice setup page requires a desktop session.

## Related

* [AI CSR onboarding](/ai-assistant/setup/ai-csr-onboarding)
* [Configure Maya settings](/ai-assistant/setup/configure-maya-settings)
* [AI CSR overview](/ai-assistant/overview/ai-csr-overview)
* [Configure FAQs for the AI CSR](/ai-assistant/setup/configure-faq-for-ai-csr)