> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Deactivate a user

> Remove a user from your Servinix account without deleting their historical jobs, time entries, or notes, using the Settings → Users deactivation flow.

# Deactivate a user

Deactivating a user prevents them from signing in to Servinix without deleting their job history, time entries, or any records tied to their account. Use this when a team member leaves or no longer needs access.

## Before you start

* You need Admin access.
* Deactivation is reversible — you can reactivate a user from the same page.
* Completed jobs, invoices, and time entries belonging to a deactivated user are preserved.

## Steps

1. Go to **Settings** in the left navigation and select **User**.
2. Find the user you want to deactivate using the **Search by Name or Email...** field or scroll through the list.
3. Confirm the user's current **STATUS** is **Active**.
4. Click the action button in the **ACTIONS** column for that user's row.
5. Select the deactivate or disable option from the actions menu.
6. Confirm the action when prompted.

## Result / verify

The user's **STATUS** column changes to **Inactive** in the user table. The user can no longer sign in to the Servinix portal or the Servinix Go mobile app. Their historical records remain accessible to Admins.

## Reactivate a user

To restore access, return to **Settings → User**, find the inactive user, and select the reactivate option from the **ACTIONS** column. Their status returns to **Active** and they can sign in again using their existing credentials (they may need to reset their password if it has expired).

## Troubleshooting

**Cannot find the user in the list** — Use the **Filter by type** dropdown to make sure you are not filtering out the user type. The user may already be inactive — inactive users still appear in the list.

**Deactivate option not visible** — Confirm you have Admin access. If you are viewing your own account row, you cannot deactivate yourself.

## Related

* [Manage users in Settings](/account-billing/users-and-roles/configure-users-in-settings)
* [Invite a team member](/account-billing/users-and-roles/invite-a-team-member)
* [Configure roles and permissions](/account-billing/users-and-roles/configure-roles-and-permissions)