> ## Documentation Index
> Fetch the complete documentation index at: https://helpdocs.servinix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change language and date/time format

> Update your Servinix language, date format, time format, and units preferences from your account settings so the portal matches your region.

# Change language and date/time format

Set your organization's regional preferences — measurement units, date and time display formats, and time zone — so all dates, distances, and temperatures display correctly across the portal and mobile app.

## Before you start

These settings are organization-wide preferences stored under **Settings → Account & Branding → ORGANIZATION PREFERENCES**. You need Admin access to change them.

## Steps

1. Go to **Settings** in the left navigation and select **Account & Branding**.
2. Scroll to the **ORGANIZATION PREFERENCES** section.
3. Set **MEASUREMENT UNITS** to either:
   * **Metric (Kilometers, Celsius, Kilograms)**
   * **Imperial (Miles, Fahrenheit, Pounds)**
4. Set **DATE FORMAT** — choose how dates appear across the portal (for example, `YYYY-MM-DD`, `DD/MM/YYYY`, `MM/DD/YYYY`, or `MMM D, YYYY`).
5. Set **TIME FORMAT** — choose between 12-hour and 24-hour variants (for example, `12-hour (02:30:15 PM)` or `24-hour (14:30:15)`).
6. Set **DATE TIME FORMAT** — a combined format used when both date and time appear together (for example, `Standard (2024-12-31 02:30:15 PM)` or `US (12/31/2024 02:30 PM)`).
7. Set **TIME ZONE** from the dropdown (for example, `America/New_York` or `Asia/Kolkata`). This affects how scheduled job times and report timestamps are displayed.
8. Click **Save Changes** at the top of the page.

## Result / verify

After saving, reload any jobs or reports page. Timestamps and distances should reflect the new format and units. The mobile app syncs these preferences when the technician next opens the app.

## Troubleshooting

**Time zone shows UTC after saving** — Confirm you selected a named zone from the dropdown (not just "UTC") and clicked **Save Changes** before navigating away.

**Mobile app still shows old format** — Log out and log back in to force a preference sync.

## Related

* [Update your profile](/account-billing/account-and-profile/update-your-profile)
* [Configure branding and visual identity](/account-billing/account-and-profile/configure-branding)